FAQ

❓ Frequently Asked Questions (FAQ)


1. Do you offer free delivery?

Yes! We provide free delivery in the UK and USA. For international orders, delivery is free with a minimum spend of £100 in Europe and £200 for the rest of the world.

2. How long does delivery take?

  • UK & USA: 2–5 working days

  • Europe & Global: Up to 12 working days (depending on destination and customs clearance).

3. Do you ship internationally?

Yes. We deliver worldwide. Free delivery applies to orders above £100 in Europe and £200 globally.

4. What is your return policy?

We offer a 30-day free return policy on all products. You can return items for a full refund or exchange, provided they are unused and in original packaging.

5. Do you offer refunds?

Yes. In fact, for certain products we offer up to a 150% money-back guarantee if you’re not satisfied—because we stand behind our quality.

6. Where do your products come from?

Around 90% of our products are sourced from local manufacturers, ensuring excellent quality and supporting local craftsmanship.

7. How can I contact customer support?

The fastest way to reach us is via our inbox chat on the website or by email at help.abouttime@yahoo.com. Our team responds quickly during business hours.

8. Can I exchange an item instead of returning it?

Yes. If your product isn’t quite right, we’re happy to arrange an exchange within 30 days of delivery.

9. Can I cancel or change my order after placing it?

If your order hasn’t yet shipped, we’ll do our best to update or cancel it for you. Please contact us immediately via inbox chat or email.

10. Are your products guaranteed for quality?

Absolutely. We pride ourselves on delivering high-quality items made by trusted local manufacturers. Our refund and return policies are designed to give you complete peace of mind when shopping with us.